Politique d’expédition
Shipping Policy
At About Dreams, every order is carefully prepared and packaged to ensure it reaches you in the best possible condition.
Please read the following Shipping Policy before placing your order.
1. Order Processing
Orders are processed Monday through Friday, excluding French public holidays.
Please allow 1–3 business days for order processing unless otherwise stated on the product page.
Orders placed during weekends or holidays will be processed on the next business day.
For limited editions, made-to-order items, or pre-orders, estimated processing times will be indicated on the relevant product page.
2. Shipping Destinations
We currently ship to:
* France
* European Union
* United Kingdom
* United States
* Canada
* Australia
* Selected international destinations
If your country is unavailable during checkout, please contact us at:
Raph@aboutdreams.fr
3. Shipping Methods
Shipping is handled through trusted carriers, which may include:
* DHL Express
* UPS
* Colissimo
* FedEx
* Other local delivery partners
The available shipping options will be displayed during checkout.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
* Destination
* Package weight
* Shipping method selected
Any applicable shipping charges will be displayed before payment.
5. Delivery Times
Estimated delivery times are:
France
1–4 business days
European Union
2–7 business days
United Kingdom
3–8 business days
United States & Canada
3–10 business days
International
5–15 business days
Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Unless otherwise agreed, orders will be delivered within a maximum of 30 days, in accordance with applicable French consumer law.
6. Customs Duties & Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs.
About Dreams is not responsible for delays caused by customs clearance procedures.
7. Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow up to 24 hours for tracking updates to appear.
8. Delivery Issues
Customers are responsible for providing accurate shipping information.
About Dreams cannot be held responsible for:
* Incorrect delivery addresses
* Failed delivery attempts
* Packages left in accordance with carrier instructions
* Delays caused by shipping carriers
* Customs delays
If a package is returned to us because of an incorrect address or failure to collect the shipment, additional shipping charges may apply before the order can be re-shipped.
9. Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
Raph@aboutdreams.fr
When contacting us, please include:
* Your order number
* Photographs (if applicable)
* A description of the issue
We will work with the shipping carrier to resolve the matter as quickly as possible.
10. Pre-Orders
Products marked as Pre-Order are produced or prepared after purchase.
Estimated shipping dates are provided on the product page and may vary depending on production schedules.
If your order contains both in-stock and pre-order items, your order may be shipped together once all items become available unless otherwise stated.
11. Multiple Shipments
Where necessary, About Dreams reserves the right to split an order into multiple shipments.
Customers will not be charged additional shipping fees for shipments initiated by About Dreams.
12. Contact
If you have any questions regarding shipping or delivery, please contact:
About Dreams
Email: Raph@aboutdreams.fr
Address: 40 Rue des Blancs Manteaux, 75004 Paris